Refund policy

Don't like your purchase?

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Please ship the item back within 14 days of receipt for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition or that is returned more than 30 days after delivery will not be refunded

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process your refund
A credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at camille@broadwickfibers.com.

Shipping
To return your product, you should mail your product to: 1264 W Custer Place Denver Colorado US 80223

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can only issue a refund on items we have actually received.
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